Returns & Refunds
Our Return Policy
We want you to love your artwork. If you're not completely satisfied with your purchase, we offer a 14-day return period from the date of delivery.
Return Requirements
- •Artwork must be in original condition (unused, undamaged)
- •All original packaging materials must be included
- •Certificate of authenticity must be returned with the artwork
- •Return must be initiated within 14 days of delivery
How to Return an Item
Contact Us
Email support@atelier.com with your order number and reason for return. We'll respond within 24 hours with return instructions.
Prepare the Return
Carefully repack the artwork in its original packaging. Include all materials, documentation, and accessories.
Ship the Return
Use the prepaid return label we provide. We recommend insuring high-value items and obtaining tracking.
Receive Your Refund
Once we receive and inspect the returned artwork, we'll process your refund within 5-7 business days.
Refund Information
Refunds will be issued to the original payment method used for the purchase.
- •Original shipping costs are non-refundable
- •Return shipping costs are covered by us (with prepaid label)
- •Refunds typically appear within 5-10 business days
- •You'll receive an email confirmation when your refund is processed
Damaged or Defective Items
If your artwork arrives damaged or defective, please contact us immediately at support@atelier.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
Important: Please inspect your artwork immediately upon delivery and report any damage within 48 hours.
Exchanges
We currently do not offer direct exchanges. If you'd like a different piece, please return your original purchase for a refund and place a new order.
Questions about returns?
Our support team is here to help. Contact us at support@atelier.com or call 1-800-555-0123.